FAQ

Tickets & Admission Questions

Where can I buy tickets?

Tickets are only available through this website – The ticket page is HERE.


What ticket types are available?

You can purchase tickets for each day individually (Friday / Saturday / Sunday) or weekend tickets for all three days. We also offer a Saturday evening ticket only (which is valid from 6pm). Adult tickets are for 18+ only. Teen tickets are from 13-17 years old. Child tickets (12 and under) are FREE. Family combination tickets are also available.


What methods of payment are accepted when buying tickets?

The payment method is chosen on the checkout page. Payment can be made via PayPal, either with or without a PayPal account (PayPay accept credit card payments as an option), or with any Debit or Credit Card directly through our website (in which case the payments are processed by Stripe). In both cases, you will receive an email from the card processor confirming payment details. The payment may show on your statement as ‘Events at Flower Farm’.


Is there a booking fee?

No. There are no booking or scan fees charged, and no extra charges. All the ticket money goes towards putting on a great event!


How do I receive my tickets?

E-tickets are issued automatically, immediately after the transaction is completed. You will receive an email from tickets@godstonberry.com with a breakdown of your order along with barcoded e-tickets. Please check your spam / junk folder if no tickets emails are received within a few hours of purchase.


If children under 12 are FREE, why do they need a ticket?

Everyone must be allocated a ticket in order that capacity and numbers can be monitored. Please don’t forget to add any FREE under 12 tickets when purchasing adult tickets. Child tickets can be added at a later date (without an adult purchase) for a small admin fee. Please remember that all under 18’s must be accompanied by an adult ticket holder over the age of 18 when entering the festival.


Are there any group discounts?

Yes! – If you purchase eight adult tickets the eighth is FREE! (i.e. 8 for the price of 7). So it’s a great idea to get a group of friends together! This discount is automatically applied on the ticket page.


What do I need to bring to the festival to gain entry?

Please print your ticket e-mail along and bring it with you the festival. Your e-tickets will be scanned at the gate and exchanged for appropriate wristbands.


Do I need I.D?

The festival operates a Challenge 25 policy. Anyone who is lucky enough to appear to be under the age of 25 will be required to provide I.D. at the gate. Acceptable I.D. is either passport, photo driving licence, or hologram PASS card. Anyone with an adult ticket who is unable to provide I.D. will be issued with an under 18 wristband, and will not be able to buy or consume alcohol at the festival.


Can I leave and return?

Yes, your wristband allows you to leave and come back to the festival at any time for which it is valid, however, please note that the last entry time with a ticket or wristband is 9.30pm on Friday & Saturday, and 5pm on Sunday.


Can I bring my own food / drink or a picnic?

It is not permitted to bring any food or drink onto the festival site., with the exception of infant foods and any special dietary requirements. A full array of festival food and snacks will be available to purchase. Please be aware that for safety and security reasons bags will be searched by our friendly regulated security team at the entrance.


Are dogs allowed?

Yes! You can bring your dog. All we ask is that you keep your furry friend on a lead, and clear up any mess.


Are tickets refundable?

Tickets are non-refundable, however, if you make a mistake when purchasing your tickets, we offer a seven-day money back guarantee which will remain in operation until the 5th July. We discourage selling or buying unused tickets privately, as these may simply be copied and will not be valid at the gate. Buyer beware! Once the event is sold out, we will offer a re-sale option for extra or spare tickets, whereby these can be re-issued through our website at face value and refunded to the original purchaser.


I’ve lost my ticket, or think someone may have copied my ticket?

Please email us tickets@godstoneberry.com. We will cancel the e-tickets issued to you (the original e-tickets will no longer be void for entry and will be invalid when scanned)  and replacements tickets will then be issued.


Will tickets be available on the gate?

A limited number of individual day tickets may be retained for ‘on the day’ access, although these will be at a higher price than any ticket available online in advance. It however likely that the event will sell out completely, and no gate tickets will be available. The only way to guarantee entry is to purchase your tickets in advance.


What times is the festival open?

4.30pm till 11pm on Friday the 12th July.

11am till 11pm on Saturday the 13th July.

11am till 7pm on Sunday the 14th July.


 

Getting to the Festival Questions

Where is the festival held?

Flower Farm is located between the A25/A22 bypass roundabout on the edge of Oxted/Tandridge and Godstone village. The address is Oxted Road, Godstone and the postcode is RH9 8BP. Please see our ‘how to find us’ page HERE for further details.


Is there parking at the festival?

Yes! There is plenty of FREE parking available directly within the festival site.


Where does the free bus service go?

A FREE bus service is provided from Oxted, Caterham, Caterham on the Hill, Westerham, Limpsfield, Limpsfield Chart, Hurst Green, Tatsfield, and Tandridge. Details HERE.


What other bus services are there?

The 410 bus provides additional transport links to Godstone to and from Redhill, Nutfield, Bletchingley, South Godstone, Blindley Heath Details HERE.

The 409 bus provides additional transport links to Godstone to and from Selsdon, Warlingham, Whyteleafe, Caterham, Lingfield, Felcourt, and East Grinstead. Details HERE.


Can I get a taxi?

Yes! -Taxi drop off and collection points will be clearly signposted. The address is Oxted Road, Godstone.


Can I leave my car in the car park overnight?

Yes! As long as your car is parked in an authorised space this is not a problem. We suggest that you write your contact telephone number and leave inside the windscreen in case we need to contact you.


What are the nearest train stations?

Oxted station offers the most connections and is serviced by our dedicated FREE bus service which runs every half hour to and from the festival until late. The Oxted line provides direct train links to East Grinstead, Dormansland, Lingfield, Hurst Green, Woldingham, Upper Warlingham, Riddlesdown, Sanderstead, East Croydon, Clapham Junction and to London Victoria and beyond. There is also a fast train service from Oxted direct to East Croydon and onto London Bridge. This fast service is part of the Uckfield line which passes through Oxted and offers an additional route to Edenbridge Town, Hever, Cowden, Eridge, Crowborough, Buxted, and Uckfield.

Godstone station is located in South Godstone, which is serviced by the 409 Bus service to take you to the festival. Trains here connect from Redhill, Nutfield, Edenbridge, Penshurst, Leigh, and Tonbridge.


 

At the Festival Questions

Can I pay with cash or card at the festival?

The festival uses its own currency called the ‘Berry‘ and this is the only method of payment at all bars and food stalls. Berries can be purchased pound for pound at the BOX OFFICE (at the festival entrance), or at the BERRY BANK located inside the festival site. There is no extra charge for this. The bank will be open until 9.30pm, and you can use either cash or any debit / credit card here to obtain your festival currency.


Can I exchange Berries back for cash?

Berries are non-refundable, so please do only purchase what you think you will need. There is however a donation box at the exit where unspent ‘Berries‘ can be deposited. Donations will be given to local charitable organisations as indicated on our Charities supported page HERE.


Are there real pint glasses or plastic glasses?

For safety and security reasons, and due to popular demand, the FREE festival pint glass you will receive at the gate will be a very smart polycarbonate one. However, as beer lovers, we know that some people like a real glass, so these will be available to purchase for a nominal fee at the beer bar. 2 pint Steins will also be available in the Oktoberryfest Bar.


Washing and re-using your festival glass?

The nature of beer festivals, and in accordance with our sustainability and environmental policies, is that you retain you festival glass throughout the duration of the festival, take it home with you as a memento, and bring it back if you are attending on more than one day. Unlike most beer festivals, glass wash stations with fresh running tap water are provided at Godstoneberry to ensure your glass remains clean for every pint!


What if I lose or break my FREE festival glass?

Replacements can be purchased for just £1.


Do you run out of beer?

Errr No! – There are over 200 different ales on offer this year. Whilst the variety of beers will decrease over the weekend, there will always be a comprehensive choice on offer. Flower Farm is home to The Godstone Brewers. With a brewery on site, the beer will continue to flow until close on Sunday evening.


What if I don’t like beer?

There are eight bars in total serving all array of beverages along with teas & coffee and plenty of soft drink options.


Do you have disabled access?

Yes! The whole of the site is accessible by wheelchairs, though please bear in mind the festival site is entirely on a field, so the ground may be uneven in places. Disabled toilets will also be provided.


What toilets facilities are there?

Comprehensive toilet facilities are provided, with running water and real flushing lavatories. Godstoneberry is plumbed in!


Are there VIP areas / VIP access / posh toilets?

Everyone is a VIP at Godstoneberry! There are no segregated areas or VIP times, and all of our toilets are posh for everyone!


Are there chairs / tables etc – Can I bring a chair / blanket?

Yes! – There is plenty of seating throughout the festival site and in designated areas. If you wish to sit nearer to the main outdoor stage we would recommend bringing a picnic blanket. You are also welcome to bring your own chairs.


What security is in place? / Is there first aid?

The festival has a large friendly SIA registered security team on site 24 hours a day along with CCTV for your safety and security. The first aid medical centre is located adjacent to the entrance.


Are the children’s activities free?

Yes! – All children’s entertainment and activities are free, from face painting to the silent disco, all the shows and workshops. A nominal charge will be made for some of the larger attractions like Hot Air Balloon rides, in order to implement a fair first come first serve system, however funds raised at chargeable events will be donated to this year’s selected charities and good causes.


What food is on offer? Are there vegetarian / vegan / gluten-free options?

Our specially selected street and festival food stalls have been chosen to cater for all needs! The majority of which also offer vegan / vegetarian and gluten-free meals. see our food page HERE for further details.


Will there be any cricket at the festival?

No, we promise there will be no cricket of any kind whatsoever, so fear not, you will not be subjected to any stray balls.


What time does the festival close?

Entertainment runs, and bars are open until 11pm. We operate a soft close, so there’s plenty of time to drink up. Please note that your festival glass must be empty when leaving the site, as no drink is permitted to be taken outside the festival.

 

General Questions

Can I work / volunteer at the festival?

Yes! – It’s great fun and everyone is welcome! Our workers also get to choose which of our charities and local good causes they wish to support. Please see our ‘Join The Team’ pages HERE for further information.


Can I perform at the festival? / Can my band play?

We currently have a full line up for 2019, however there are other events at the Farm throughout the year, and we would love to hear from you, so please do send us your details. Please note that due to the number of such submissions received, we regret that we are unable to reply to every message received.


Can I sponsor a barrel?

We are not currently offering and sponsorship opportunities, although if you run a business and would like to partner with the festival, please do contact us info@godstoneberry.com


Who runs the festival / Is it for charity?

The festival is operated by Flower Farm, a real working farm with an award-winning Farm Shop. Godstoneberry is not a fundraising event, although the festival actively supports a number of local charities and good causes, and funds raised at the event are distributed amongst these and invested into future festivals. Please visit our charities page HERE for further information. If you are involved with a local charity or good cause that would like to be involved with the event, please contact us at info@godstoneberry.com


When is Godstoneberry 2020?

The dates for next year are the 10th to the 12th July 2020.

The festival dates are specifically chosen not to clash with other local events that are traditionally held on the third weekend of July, and due to our 10,000+ turkey hatchlings that arrive in the middle of the month, this is the latest the farm can operate such a large festival!


Anything else?

Please drop us a line at info@godstoneberry.com!